Head of Digital and CRM, Fiskars
Daniel Goodall took up the role of Head of Digital and CRM at Fiskars in March 2015, leading digital and customer relationship work for the brand.
Portfolio
A showcase of professional work and projects by Daniel Goodall, alongside the writing on digital marketing, social media strategy and advertising that runs through this site.
Daniel Goodall took up the role of Head of Digital and CRM at Fiskars in March 2015, leading digital and customer relationship work for the brand.
Responsible for European digital marketing for Nokia's Nseries, including the website strategy discussed in the post on quality time versus quantity of time.
Writing that turns social selling principles into practical models, including the LEGS approach — Listen, Engage, Give, Sell — set out in January 2014.
A definition of SCLV as CLV plus CRV, treating customers as publishers whose referral value counts alongside traditional lifetime value.
The portfolio sits alongside a body of writing on how brands earn attention and measure it. Recurring threads include demand generation versus demand fulfilment, the limits of banner advertising, and the argument that no product category is inherently low-interest.
Each theme is explored in a dated post, with the reasoning and examples kept close to the original argument.
The portfolio reads less like a gallery of finished campaigns and more like a record of thinking out loud. Each piece traces a question back to its roots: why a brand believed a certain audience would care, what the work was actually asking them to do, and whether the answer showed up anywhere measurable. That habit of looking underneath the surface is what ties the collection together, whether the subject is social content, a media plan, or the slow work of building relationships with people who might never buy anything at all.
A recurring thread across the work is the distinction between creating demand and simply fulfilling it. Plenty of effort goes into capturing attention that already exists, while far less goes into earning it in the first place. The projects here tend to favour the harder, slower path, treating creativity as a genuine strategic tool rather than decoration layered on at the end. There is also a persistent skepticism toward formats that interrupt rather than invite, and a preference for ideas that give people a reason to lean in on their own terms.
What emerges is a body of work that treats every category as interesting if you look closely enough. Nothing is dismissed as inherently dull, because the dullness usually lives in the execution rather than the subject. The writing and the projects share that stubborn optimism, along with a belief that measurement should serve understanding rather than replace it. Taken together, the portfolio is an argument for curiosity, patience, and the idea that good work starts with listening before it starts with making anything at all.
January 31, 2014 — a response to Gary Vaynerchuk's Jab, Jab, Jab, Hook and a four-step model for social content.
September 23, 2010 — defining SCLV as CLV plus CRV, with social capital and advocacy likelihood at its core.
November 30, 2011 — why time spent on site can mislead, drawn from European marketing for Nokia's Nseries.
January 7, 2014 — the distinction between creating desire and satisfying it, relevant to Facebook and FBX strategies.