Popular Posts
The pieces readers return to most — on social content, customer value, and the habits behind good digital marketing.
Top reads
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Giving your Social Content “LEGS”
A response to Gary Vaynerchuk’s Jab, Jab, Jab, Hook and the case for softening the target before selling. The post sets out LEGS — Listen, Engage, Give, Sell — as a working model for social content.
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Social Customer Lifetime Value
SCLV = CLV + CRV. A definition that adds Customer Referral Value to traditional lifetime value, recognising customers as publishers who influence the people around them.
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Quality Time, Not Quantity of Time
Why time spent on site can mislead as a KPI, drawn from European digital marketing for Nokia’s Nseries, where fewer language versions meant longer visits for the wrong reasons.
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Demand Generation vs Demand Fulfillment
The difference between creating desire and satisfying it, and why that distinction matters when planning Facebook and FBX activity.
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What ties them together
These posts share a habit of questioning the obvious measure. Whether the subject is a banner, a dwell-time figure, or a social feed used only for selling, the argument tends to start with what the number actually tells you.
They also share a view of the audience as participants rather than recipients — people who listen, share, and refer, and whose value to a brand extends beyond a single purchase.
Some ideas simply refuse to fade, and the pieces readers return to most tend to share a certain honesty. They are the ones that treat social content as a conversation rather than a broadcast, where the point is to listen before speaking and to answer the question someone actually asked. Those posts rarely chase the loudest trend or the cleverest hook; instead they sit with a familiar frustration, whether it is a pitch that missed the mark or a campaign that never found its audience, and try to say something plain and useful about it. That is usually why people come back.
Customer value is another thread that keeps drawing readers in. The most revisited writing here tends to argue that a relationship is worth more than a single transaction, and that the habits behind good digital marketing are mostly unglamorous ones: paying attention, being consistent, and thinking about the long stretch rather than the immediate result. It is easy to get distracted by banners, ads and the constant demand to share something new, but the work that lasts tends to be built on understanding people rather than interrupting them, and on earning trust slowly instead of buying attention loudly.
There is also a quieter theme running through the popular pieces: the thinking that happens before anything gets made. Readers seem drawn to reflections on creativity, interviewing, pitching and the small disciplines that shape a team's output, because those are the parts of the job that rarely get discussed openly. A good idea often starts as a random thought scribbled on a train, and much of the writing here treats those scraps seriously, trusting that a bit of curiosity, a willingness to check assumptions and the patience to keep listening will do more for a brand than any single clever trick.
- Social content
- Customer value
- Measurement
- Demand
- Advertising